In-Store pick up now available! Select 'Local Pick Up' at checkout to reserve your purchase. | Gifting for the holidays? Place your order before December 18th to best expect delivery before December 24th!



FAQ

ORDERS AND SHIPPING
When will I know my package has been shipped?
All online orders are shipped standard priority mail and are fulfilled Monday, Thursday and Friday between 10-1 PM CST. If your order was placed on a weekend, a day we are closed to the public or after business hours it will be shipped the next available week-day morning. You should receive an email from us when we have confirmed your order and an additional email when your package has shipped. 

My package arrived with a broken or wrong item. What should I do?
We want you to be satisfied, and are happy to exchange or refund the item. Call us at 816-751-1242 or email us at store@nelson-atkins.org with your order information and we'll replace the item or refund the order as soon as possible. 

I placed an order online but I changed my mind. How do I cancel my order?
No hard feelings! Email us at store@nelson-atkins.org with your name and order number and we would be happy to cancel and refund your order. 

Do you take orders over the phone?
We would be happy to accommodate a phone order, and we recommend it over an online order if you'll be purchasing multiple books due to shipping being calculated by weight and quantity on our website. Call 816-751-1242 during our operational hours and an associate would be happy to assist you! 

I saw a piece in your store that is unavailable on your website. Can you ship it to me if it's not listed online?
Yes, we would be happy to ship a piece not listed online as long as it meets our weight criteria. For safety reasons we do not ship most items over 30 lbs such as furniture or décor pieces, but an exception can be made if approved by our fulfillment team. Call 816-751-1242 or email store@nelson-atkins.org to speak with an associate for more information or to place an order. 

MEMBERSHIP DISCOUNTS
I'm a member and would like to use my discount online. How do I apply it?
Our website is paired with our membership system, so all that's needed is to login with your email used for your member account on the left-hand side of the home page and the discount should automatically be applied at checkout. If you have any trouble with the discount being applied, additional questions or are a member that did not opt-in for email when you signed up please email store@nelson-atkins.org for assistance.  

How do I become a member to receive the store discount?
Member donations are what keep our Museum going in these uncertain times, and allow us to remain a free-to-attend institution and destination in Kansas City. If you're interested in becoming a donating member or have questions about the other perks received with an annual membership, please visit https://nelson-atkins.org/join/ to sign up online, or call 816-751-1278 to speak with a museum representative.

HOURS AND LOCATION
When is the store open?
Member Hours:
Mon: 10 am–5 pm
Tues, Wed: CLOSED
Thurs: 10 am–9 pm
Fri: 10 am–5 pm
Sat - Sun: 10 am–5 pm

Public Hours:
Mon: 11 am–5 pm
Tues, Wed: CLOSED
Thurs: 11 am–9 pm
Fri: 11 am–5 pm
Sat - Sun: 10 am–5 pm         

Where are you located?
We are located in the north end of the Bloch Building on the lobby level, directly across from the parking garage entrance. Our entrance is accessible for all and wheelchairs can be provided upon request at the coat check in Bloch Lobby if needed. 




OTHER FREQUENTLY ASKED QUESTIONS
Why is there no tax on your website?
As a non-profit institution the Nelson-Atkins Museum of Art is tax free museum wide, which applies for both the online store and the on-site Museum Store. 

I would like to sell my products in the store. How do I contact a buyer?
We are always looking for new things to brighten up our shelves and diversify our products! We're not currently meeting with artists in person due to social distancing, but you can email store@nelson-atkins.org with information about your brand or art as well as line sheets and photos, and a buyer will be in contact with you if interested.